🔹 Payment Terms

• Materials:
  Customers are responsible for the full cost of materials at the time of order. This ensures your flooring is secured and ordered directly for your project.
  Materials are non-refundable once ordered from the supplier.
   

• Labor:
  A 50% labor deposit is due at contract signing to secure your installation date and cover scheduling.
  The remaining 50% of labor is due immediately upon completion of installation and customer sign-off.
   

 

🔹 Cancellations

• Before materials are ordered:
  Your material payment will be refunded in full. Labor deposit is refunded minus a $150 administrative fee.
   

• After materials are ordered but before installation:
  The cost of materials (plus any supplier restocking fees, if applicable) is non-refundable. Labor deposit will be refunded minus a $150 administrative fee.
   

• Within 72 hours of scheduled installation:
  The material cost remains non-refundable, and the labor deposit is non-refundable (installers have already been scheduled).
   

 

🔹 Refund Exceptions

• If materials cannot be obtained due to discontinuation or backorder beyond a reasonable timeline, a full refund will be provided.
   

• If Pittsburgh Flooring Direct fails to perform the installation as agreed and does not remedy the issue, refunds will be issued as required by law.
   

 

Bottom Line for Customers:
Your deposit ensures that your materials are secured and your project is locked into our schedule. We commit our team and resources to your job, and this policy protects both you and our installers from last-minute disruptions.